Returns & refund requests

Request a return or report a damaged item

Sign in using the email address used for your order.
Open your delivered order and select Request return or Start return, when available.
Select the affected item and the reason that accurately describes the problem. For a defect or transit damage, explain what happened in the notes and submit the request.
Email your order number, clear photographs and continuous unboxing video to support@sowpeace.in within 72 hours of delivery. If the video is too large, send a link that our support team can access.

A request is not an automatic approval or refund. Do not ship the item back. Our voluntary international policy covers approved defective or transit-damaged items. Approved claims receive a returnless refund, processed to the original payment method within 7–8 working days after approval.

If the return button is missing, your order is not showing, or the request window has closed, email support with your order number. You can still contact us about faulty, misdescribed or undelivered goods and applicable statutory rights.

International defective-item claims

Sowpeace Online Retail (OPC) Private Limited operates sowpeacehome.com, trading as Sowpeace Global. Sowpeace Global is a storefront name, not a separate legal entity.

This policy applies to deliveries outside India. For India orders, see the policies on sowpeace.in.

Our voluntary international refund policy covers approved defective or transit-damaged items. We do not offer change-of-mind refunds under this policy. Mandatory consumer rights are preserved below.

Report within 72 hours

Report defective or damaged items within 72 hours of delivery to support@sowpeace.in. Include your order number and a description of the issue.

An unboxing video and clear photographs are mandatory for our international shipping-insurance claim process. Record one continuous video showing the sealed parcel, shipping label, opening of the packaging, the item and its condition. Photograph the item, defect, shipping label and inner and outer packaging. Keep the packaging while we review the claim.

Approved claims: no return needed

Once your defective-item claim is approved, you do not need to return the item. We provide a returnless refund and confirm the approved resolution by email. Please do not send the item back.

Refund processing

We process an approved refund to the original payment method within 7–8 working days after approval. Your bank or payment provider may take additional time to display the credit. Insurance assessment is not a promise that every submitted claim will be approved, and does not limit our obligations under applicable law.

Order changes and delivery problems

Contact us promptly about cancellation or address changes. We can normally consider a cancellation request received within 12 hours of ordering and before dispatch, subject to production and fulfillment status. Contact us separately if your order has not arrived or is materially different from what you ordered.

Your statutory rights

This voluntary international policy does not exclude or restrict rights that cannot lawfully be excluded, including any applicable cancellation rights and remedies for faulty, misdescribed or undelivered goods. The 72-hour reporting and video requirements apply to our expedited shipping-insurance claim process. Contact us about a statutory claim even if you do not have an unboxing video.