International shipping
Sowpeace Online Retail (OPC) Private Limited operates sowpeacehome.com, trading as Sowpeace Global. Sowpeace Global is a storefront name, not a separate legal entity.
This policy covers orders placed on sowpeacehome.com for supported destinations outside India. India shoppers can use sowpeace.in. Select the actual delivery country in the store menu; availability depends on the destination.
Taxes, duties and shipping charges
Product prices include applicable taxes and import duties on a Delivered Duty Paid (DDP) basis. Shipping is separate where the order value is below the free-shipping threshold.
- Standard shipping: US$10 for orders below US$50.
- Free standard shipping for orders of US$50 or more to supported destinations.
- The final checkout confirms eligibility, the qualifying order value after discounts and any shipping charge.
If a carrier requests an unexpected import-duty or tax payment for a DDP order, contact us with the notice before paying so we can review it.
Dispatch and delivery
In-stock orders normally dispatch within 72 hours after confirmation. Personalized or made-to-order items may require 2–3 additional working days. International delivery usually takes 15–25 working days after dispatch. These are estimates; customs processing, carrier disruption and local holidays may affect delivery.
We provide tracking when available after dispatch. Check that the address and contact details are complete before ordering. If we cannot fulfill within an agreed timeframe, we will explain the delay and your available options, including cancellation where required by law.
Record the unboxing
Report defective or damaged items within 72 hours of delivery to support@sowpeace.in. Include your order number and a description of the issue.
An unboxing video and clear photographs are mandatory for our international shipping-insurance claim process. Record one continuous video showing the sealed parcel, shipping label, opening of the packaging, the item and its condition. Photograph the item, defect, shipping label and inner and outer packaging. Keep the packaging while we review the claim.
For approved defective-item claims, no physical return is required. Approved refunds are processed within 7–8 working days after approval. Read the full returns and refunds policy.
Shipping support
Email: support@sowpeace.in
Customer helpline / WhatsApp: +91 82070 81276
Hours: Monday–Saturday, 10:00 AM–6:00 PM IST.
Dispatch warehouse: W1, Sowpeace Inventory, Sayer Gram Road, Near Sayer Gram Playground, Opposite Babatraders, Barjora, West Bengal – 722202, India. Company details: Sowpeace Online Retail (OPC) Private Limited.