Help centre

Request a return or report a damaged item

Sign in using the email address used for your order.
Open your delivered order and select Request return or Start return, when available.
Select the affected item and the reason that accurately describes the problem. For a defect or transit damage, explain what happened in the notes and submit the request.
Email your order number, clear photographs and continuous unboxing video to support@sowpeace.in within 72 hours of delivery. If the video is too large, send a link that our support team can access.

A request is not an automatic approval or refund. Do not ship the item back. Our voluntary international policy covers approved defective or transit-damaged items. Approved claims receive a returnless refund, processed to the original payment method within 7–8 working days after approval.

If the return button is missing, your order is not showing, or the request window has closed, email support with your order number. You can still contact us about faulty, misdescribed or undelivered goods and applicable statutory rights.

Sowpeace Online Retail (OPC) Private Limited operates sowpeacehome.com, trading as Sowpeace Global. Sowpeace Global is a storefront name, not a separate legal entity.

Delivery and pricing

Product prices include applicable taxes and import duties (DDP). Standard shipping is US$10 below US$50 and free from US$50 for supported destinations. Delivery usually takes 15–25 working days after dispatch. Select your delivery country in the menu.

Defective or damaged items

Report defective or damaged items within 72 hours of delivery to support@sowpeace.in. Include your order number and a description of the issue.

An unboxing video and clear photographs are mandatory for our international shipping-insurance claim process. Record one continuous video showing the sealed parcel, shipping label, opening of the packaging, the item and its condition. Photograph the item, defect, shipping label and inner and outer packaging. Keep the packaging while we review the claim.

Approved claims receive a returnless refund; no item needs to be sent back. We process approved refunds within 7–8 working days after approval. Read the complete policy and statutory rights.